Day 96 - Service Design Journal.08

September 3, 2019

Blueprint workshop successful!

Lil dude congested nose worse. Wakes up every half hour.

Learned the difference between service improvement and service innovation projects. I've done both. Can't write, so tired, will explain difference on next post.

Day 95 - Service Design Journal.07

September 2, 2019

Field trip! I didn't sleep much because little dude has the sniffles again. But I started the day excited because it was a day that was supposed to be for research. In the fray, at the point where the highest amount of customers are served, through the greatest number of touch-points. ...We were given the wrong address, that should have been an indicator for how the rest of the day was going to go. I was still high on sugar and caffeine, not even wearing a blazer in 40C heat were going to drag ...

Day 97 - 15.37222222222

September 5, 2019

Tony Robbins was in Dubai yesterday, and my social media feed had a bunch of people waxing poetic about the experience. In my library audiobook collection was Zig Ziglar, the grandfather of pep talkers. So I listened to him on the metro instead of playing a game. One thing he keeps repeating is the phrase “Are you a wandering generality, or a meaningful specific.” He must have repeated that phrase 20 times over 10 minutes. True to his marketing roots, a message is only heard, if you make sure p...