Day 104 - Service Design Journal.11

It's been a while since I've done a 14 hour work day.

I managed to complete two blueprints. First on Miro, then using Sketch. Copying the info into sketch is what took the largest amount of time. It's also been a while since I've used it. So the majority of that time was the cost I had to pay to familiarize myself with it once more.

That said, I'm sure there are better ways to complete it, I've found at least one, but it requires purchasing and learning another tool.

Two things stood out today. One, I am much more productive outside the confines of an office. Even with the hub bub of a coffee shop and restaurant, I was able to concentrate. Two, I have a lot to learn in terms of service design and though the current environment and it's challenges are better than figuring out the optimal configuration for lil dude and his living room floor, this environment could be better.

Employee engagement

Cross-functional collaboration

Clarity of purpose

These are all things that the client has at the top of the organization. But silos seem to distort purpose into ugly competition, cruel indifference, and wasteful power plays.

I can understand the appeal of a skilled trade job.


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